Service Guidelines

Last Amended: April 21, 2021

Thank you for choosing The Housekeeping Connection for your home cleaning needs. We are excited to provide you with a professionally trained cleaner to clean for you and help give you more free time and keep your home clean and healthy. We are committed to providing you with excellent service.

AGREEMENT: Please read through these service guidelines before your first cleaning visit. Clients of The Housekeeping Connection signify agreement with our guidelines and procedures through their approval of our quote and acceptance of our services.

NEW! Healthy Home Policy: Our cleaners are required to stay home if they have shown signs of flu-like symptoms within24 hours of a scheduled service. Likewise, we request that you reschedule your cleaning visit if anyone in your home is experiencing flu-like symptoms. If possible, please provide at least 24 hours notice. Cleaners will wear personal protective equipment and practice social distancing while cleaning your home.

Our Cleaners: Your home will be cleaned by one of our professionally trained cleaners. All cleaners are employees and have been background checked, insured and bonded. We guarantee our cleaner’s work and work hard to make your home sparkle.

Preparing for Your Cleaning Visit: Leave the cleaning to us! Please don’t clean before we arrive, but it is helpful to put away dishes and pick up items from the floor and surfaces. Tidying your home will allow your cleaner to be more efficient and detailed in their cleaning. It also protects your belongings from being misplaced or damaged during cleaning and vacuuming.

The ideal cleaning situation is when your cleaner has few distractions and can work uninterrupted. Please keep the following requests in mind for the day of your cleaning visit.

  • Keep children and pets in a separate area
  • Set your thermostat at a comfortable temperature
  • Secure all valuables including cash, jewelry and medications
  • Put away dishes and pick up clothing, toys and other items from the floor
  • Provide a safe walkway for our staff to enter your home especially during inclement weather
  • Secure any pictures hung on the wall, top heavy items with unstable bases and wobbly or tippy objects

Pets: We love them! Please secure any pet that may be nervous during our visit or a threat to our staff. Also, we do not
clean up after sick pets or pet accidents. If we encounter a pet accident, it will be left in place and we will clean around it.

NEW! Supplies & Equipment:
The Housekeeping Connection cleaners will provide the following:

  • Vacuums, Cleaning Products, Towels, Ladder, Mops, Dusting Tools and Personal Protective Equipment.

CLIENT WILL PROVIDE THE FOLLOWING:

  • Toilet Brushes in every bathroom (Inside of toilet bowl will be skipped if a brush is not available)
  • Trash Bags
  • Specialty Cleaning Products: If there is a cleaning solution or products that you prefer, please let us know and we will be happy to use your products in your home.
  • Many clients prefer to provide their own vacuum and that is fine, please check with your cleaner on the first visit and clarify this.

Quality Control: YOUR FEEDBACK is valued and ALWAYS WELCOME to ensure you are receiving excellent service. Following your service, you will receive email surveys to rate your experience. If for any reason you are unsatisfied with your service, please let us know within 24 hours and we will work to make it right.

Hourly Service:  For clients who opt for an hourly service instead of flat pricing for your home, you will need to provide a priority list and the cleaner will work from that list until the agreed upon time is complete.  In our experience, most clients provide a longer list than is possible to complete in the allotted time.  For this reason, hourly services do not come with a guarantee that everything will be complete.  For assistance with estimates for hourly service, please contact us.

NEW! Schedule Changes & Communication: If you have any schedule changes, questions or comments – we want to
hear from you! PLEASE GIVE AT LEAST 72 HOURS NOTICE FOR SCHEDULE CHANGES.
Re-Scheduling: No additional charges if you reschedule within 7 days of your original visit.
Skipped Visits: If your cleaning visits are more than 4 weeks apart due to a skipped visit, there will be an additional fee added to your next scheduled visit to allow for extra cleaning detail.
Changing Frequency: Cleaning frequency can be changed at any time. Rates will be adjusted accordingly.
Paused Service: Service can be paused at any time. Additional cleaning fees and rate changes may apply when service is
restarted.
Late Notice Fee: There will be a $50 fee assessed if you skip or cancel a visit with less than 24 hours notice.

Pricing: Cleaning fees are subject to change with advanced notice. We do our best to accurately estimate your cleaning, but sometimes it takes more or less time to clean your home. We will notify you in advance if there are any price changes. Periodic price changes will take place as our rates are adjusted to keep up with costs.

Additional Services: Please contact us at least 2 days in advance of your cleaning visit, if you would like to add services including sheet changes, refrigerator or stove detail, additional spaces, organization etc. Additional fees may apply.

Home Entry & Lock Out Policy: Before the first visit, you will need to provide an entry method for your cleaner to enter your home.  Please provide this information in your online booking form or account.  You can also call the office with this information.  Select one (or more) of the following:
I will provide a KEY BOX, HIDE A KEY, ACCESS CODE or I WILL LET THEM IN.

A $75 fee will be assessed if we are unable to access your home or our entry is delayed on the day of your cleaning- this
includes alarm lock outs.

  • It is helpful to provide your cleaner with a unique alarm code (even if that is not the form of entry) so that if for any
    reason, the alarm goes off while they are in your home, your cleaner is able to disarm your security system
    without disrupting your day.

Breakage or Damage:  Your cleaner makes it their job to make your home sparkle! In order to do so, our staff is required to touch nearly everything in your home. All items are handled with care to avoid damage, however sometimes accidents occur. If something is damaged by your cleaner, please let our office know right away.

** To reduce the likelihood of any damage, please remove unstable objects, delicate and valuable items. (Cleaners do not clean inside curio cabinets, china cabinets or clear wet bar shelves.) You can opt to have your cleaner skip an area completely if you do not wish to accept that risk. The Housekeeping Connection cannot be responsible for damage to items that are faulty or not securely installed.

Payment & Gratuities: Payment is due at the time of service. Payment will be automatically processed via the credit card
on your account. A hold for the amount of cleaning will be placed on your account the day prior to your service.

  • Credit Card payments will be processed at time of service. You will need to store your credit card information prior
    to receiving cleaning.
  • Gratuities are greatly appreciated but not required. If you would like to provide a gratuity for your cleaner, please
    let us know and we can add it to your credit card payment.

Non-Compete Agreement: We value and fully invest in our cleaning professional employees to make sure they are consistently providing our clients with top level service. Cleaners with The Housekeeping Connection are not allowed to engage in a work relationship directly with any of our clients while employed at The Housekeeping Connection and up to one year after termination of employment. If you would like to consider a private placement, we charge a $2,500 finder’s fee if a cleaner employed by the Housekeeping Connection is hired for private work through a client. If you would like additional help, please contact our office.

Thank you again for choosing The Housekeeping Connection!

748 Market Street Suite #16TacomaWA 98402        
Monday-Friday 9a-4p 

Call Us Today

We are here for all of your house cleaning needs!