Terms & Conditions (“Terms”)

Last Amended: April 9, 2021

Welcome to our website. This site is maintained as a service to our customers. By using this site, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms and conditions carefully. If you do not agree to these terms and conditions, you should not use this site.

1. Agreement.

This Agreement (the “Agreement”) specifies the Terms and Conditions for access to and use of HousekeepingConnection.com (the “Site”) and describe the terms and conditions applicable to your access of and use of the Site. This Agreement may be modified at any time by HousekeepingConnection.com upon posting of the modified agreement. Any such modifications shall be effective immediately. You can view the most recent version of these terms at any time at

https://housekeepingconnection.com – Each use by you shall constitute and be deemed your unconditional acceptance of this Agreement.

2. Intellectual Property Ownership.

(a) Our Content. All content included on this site is and shall continue to be the property of HousekeepingConnection.com or its content suppliers and is protected under applicable copyright, patent, trademark, and other proprietary rights. Any copying, redistribution, use or publication by you of any such content or any part of the Site is prohibited without express permission by HousekeepingConnection.com. Under no circumstances will you acquire any ownership rights or other interest in any content by or through your use of this site. Trademark is the trademark or registered trademark of HousekeepingConnection.com. Other product and company names mentioned on this Site may be trademarks of their respective owners.

(b) User Supplied Content. By accessing our forum, bulletin board, chat room, or any other user interactive area of our site, and placing any information in any of those areas, you hereby grant us a perpetual, irrevocable, royalty free license in and to such materials, including but not limited to the right to post, publish, transmit, distribute, create derivative works based upon, create translations of, modify, amend, enhance, change, display and publicly perform such materials in any form or media, whether now known or later discovered. You also grant to others who access the forum, bulletin board, chat room or any other user interactive area of our site a perpetual, non-revocable, royalty free license to view, download, store and reproduce your postings but such license is limited to the personal use and enjoyment of such other party.

(c) Personal Use. HousekeepingConnection.com grants you a limited, revocable, nonexclusive license to use this site solely for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You agree not to copy materials on the site, reverse engineer or break into the site, or use materials, products or services in violation of any law. The use of this website is at the discretion of HousekeepingConnection.com and HousekeepingConnection.com may terminate your use of this website at any time.

(d) Other Uses. All other use of Content from the Site, including, but not limited to uploading, downloading, modification, publication, transmission, participation in the transfer or sale of, copying, reproduction, republishing, creation of derivative works from, distribution, performance, display, incorporation into another web site, reproducing the Site (whether by linking, framing or any other method), or in any other way exploiting any of the Content, in whole or in part, is strictly prohibited without HousekeepingConnection.com prior express written consent.

3. Disclaimers.

(a) DISCLAIMER OF WARRANTIES. THE INFORMATION ON THIS SITE IS PROVIDED ON AN `”AS IS,” “AS AVAILABLE” BASIS. YOU AGREE THAT USE OF THIS SITE IS AT YOUR SOLE RISK. HousekeepingConnection.com DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THE SITE SHALL BE TO DISCONTINUE USING THE SITE.

FURTHERMORE, HousekeepingConnection.com DOES NOT WARRANT THAT USE OF THE SITE WILL BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HousekeepingConnection.com, ITS SUBSIDIARIES, VENDORS AND AFFILIATES DISCLAIM ANY RESPONSIBILITY FOR THE DELETION, FAILURE TO STORE, OR UNTIMELY DELIVERY OF ANY INFORMATION OR MATERIALS, AND ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE. USE OF THE SITE’S SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOU COMPUTER SYSTEMS OR LOSS OF DATA THAT MAY RESULT FROM THE DOWNLOAD OF SUCH INFORMATION OR MATERIAL.

(b) LIMITATION OF LIABILITY. HousekeepingConnection.com SHALL NOT BE RESPONSIBLE OR LIABLE TO PROVIDERS OR ANY THIRD PARTIES UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES OR LOSSES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES WHICH MAY BE INCURRED IN CONNECTION WITH HousekeepingConnection.com OR THE SITE, OR USE THEREOF, OR ANY OF THE DATA OR OTHER MATERIALS TRANSMITTED THROUGH OR RESIDING ON THE SITE OR ANY SERVICES, OR INFORMATION PURCHASED, RECEIVED OR SOLD BY WAY OF THE SITE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF HousekeepingConnection.com HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS.

(c) EARNINGS DISCLAIMERS. The information presented in this Website is intended to be for your educational and entertainment purposes only.

4. Terms Relating to User Supplied Site Content.

(a) Participate at Your Own Risk. You enter and participate in our forum, bulletin board, chat room, or any other user interactive area of our site, and gain access to the materials contained thereon at your own risk.

(b) No Monitoring. We do not monitor or screen communications on our forum, bulletin board, chat room, or any other user interactive area of our site and we are not responsible for any material that any of our forum, bulletin board, chat room, or any other user interactive area of our site participant posts and we do not assume the responsibility to do so. In the event that we are notified by any party that any communications contained in our forum, bulletin board, chat room, or any other user interactive area of our site is contrary to these terms, we may, but are not obligated to, investigate the situation and determine in our own discretion, whether to remove such communication from our forum, bulletin board, chat room, or any other user interactive area of our site.  We have no liability or responsibility to investigate or remove any content from our forum, bulletin board, chat room, or any other user interactive area of our site based upon a complaint or otherwise.

(c) Your Reliance at Your Risk. We do not make any representations or warranties as to the truth or accuracy of any statement made or materials posted on or through our forum, bulletin board, chat room, or any other user interactive area of our site.  You agree and acknowledge that you assume the risk of any actions you take in reliance upon the information that may be contained in our forum, bulletin board, chat room, or any other user interactive area of our site.

(d) No Endorsement. We do not endorse or lend any credence for any statements that are made by any participant in our forum, bulletin board, chat room, or any other user interactive area of our site. Any opinions or views expressed by our forum, bulletin board, chat room, or any other user interactive area of our site participants are their own.  We do not endorse or support or otherwise give any credence or reason for reliance on any such statements or opinions.

(e) You are Responsible. You are fully responsible for your own statements and materials that you post in our forum, bulletin board, chat room, or any other user interactive area of our site and any consequences, whether or not foreseen, to any party who may rely upon these statements.  You agree that you will not take any action directed towards attempting to hold us responsible for any such materials or statements.

(f) Removal of Material. As a participant in our forum, bulletin board, chat room, or any other user interactive area of our site, you agree that we may remove any materials from our forum, bulletin board, chat room, or any other user interactive area of our site for any reason, in our sole discretion, or for no reason at all.  This includes material which is disruptive, abusive, offensive, illegal, vulgar, pornographic, or any other material.  You hold us harmless from and against any damage you or others may suffer as a result of our removal of any content from our forum, bulletin board, chat room, or any other user interactive area of our site or from the discontinuance of our forum, bulletin board, chat room, or any other user interactive area of our site at any time.

(g) Right to Expel. We have the right to remove, expel, or disqualify any party from participation and access to our forum, bulletin board, chat room, or any other user interactive area of our site for any time and for any reason, or for no reason whatsoever, in our sole and absolute discretion.  This includes, but is not limited to any violation of this agreement, disruptive behavior, complaints from other parties, any allegedly illegal activity, or for any other reason or for no reason at all.

(h) Right to Terminate. We reserve the right to terminate our forum, bulletin board, chat room, or any other user interactive area of our site at any time and all users hold us harmless from and against any claims, damages, suits, threats, demands, liabilities, actions, causes of action, or injuries that may result therefrom, including but not limited to any consequential, incidental, and special damages of every nature and type.

(i) Prohibitions. You agree that you will not (1) use our forum, bulletin board, chat room, or any other user interactive area of our site for any illegal purpose, (2) place any material in our forum, bulletin board, chat room, or any other user interactive area of our site that violates the copyrights, trademarks, trade secrets, confidential information or other rights of any other party, (3) place any material in our forum, bulletin board, chat room, or any other user interactive area of our site that contains a false statement about any person, infringes upon the privacy rights of any other person, or threatens, harasses, abuses or embarrasses any other person, (4) place any obscene, pornographic, sexually explicit or violent materials, graphics, photographs, text or otherwise in our forum, bulletin board, chat room, or any other user interactive area of our site, (5) place any advertising, attempted business solicitation, marketing materials or sales promotional materials in our forum, bulletin board, chat room, or any other user interactive area of our site, (6) pretend to be another person that you are not, (7) place materials in our forum, bulletin board, chat room, or any other user interactive area of our site that are disruptive or off-topic.

(j) Hold Harmless and Indemnify. You hold us harmless from, and indemnify us against, any and all claims for damages from third parties arising from your participation, use or conduct in our forum, bulletin board, chat room, or any other user interactive area of our site.

5. Miscellaneous.

(a) Prohibition Against Data Mining. You are prohibited from data mining, scraping, crawling, email harvesting or using any process or processes that send automated queries to the HousekeepingConnection.com Web site. You may not use the HousekeepingConnection.com Web site to compile a collection of listings, including a competing listing product or service. You may not use the Site or any Materials for any unsolicited commercial e-mail.

(b) Intended Audience. This website is intended for adults only. This website is not intended for any children under the age of 18.

(c) Compliance with Laws. You agree to comply with all applicable laws regarding your use of the website. You further agreed that information provided by you is truthful and accurate to the best of your knowledge.

(d) Indemnification. You agree to indemnify, defend and hold HousekeepingConnection.com and our partners, employees, and affiliates, harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.

(e) Privacy. Your visit to our site is also governed by our Privacy Policy. Please review our Privacy Policy at (https://HousekeepingConnection.com/privacy-policy). HousekeepingConnection.com reserves the right, and you authorize us, to use and assign all information regarding site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

(f) Applicable Law. You agree that the laws of the state of Texas, without regard to conflicts of laws provisions will govern these Terms and Condition of Use and any dispute that may arise between you and HousekeepingConnection.com or its affiliates. Venue shall be in Denton County (Texas).

(g) Arbitration. As part of the consideration that HousekeepingConnection.com requires for viewing, using or interacting with this website, you agree to the use of binding arbitration for any claim, dispute, or controversy of any kind (whether in contract, tort or otherwise) arising out of or relating to this website. Arbitration shall be conducted pursuant to the rules of the American Arbitration Association which are in effect on the date a dispute is submitted to the American Arbitration Association.  Information about the American Arbitration Association, its rules, and its forms are available from the American Arbitration Association, 335 Madison Avenue, Floor 10, New York, New York, 10017-4605.  Hearing will take place in the city or county of HousekeepingConnection.com. In no case shall you have the right to go to court or have a jury trial.  You will not have the right to engage in pre-trial discovery except as provided in the rules; you will not have the right to participate as a representative or member of any class of claimants pertaining to any claim subject to arbitration; the arbitrator’s decision will be final and binding with limited rights of appeal. The prevailing party shall be reimbursed by the other party for any and all costs associated with the dispute arbitration, including attorney fees, collection fees, investigation fees, and travel expenses.

(h) Severability. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.

(i) Termination. HousekeepingConnection.com may terminate this Agreement at any time, with or without notice, for any reason.

(j) Contact Information.

HOW TO CONTACT US:

HousekeepingConnection.com

(253) 319-5522

hello  [at]  housekeepingconnection.com

Residential Cleaning Service Terms

By booking a house cleaning appointment and or domestic work with The Housekeeping Connection LLC, I (the client) agree to the following terms of service.

I agree to allow The Housekeeping Connection to authorize and charge my credit card.

I agree to do an inspection before the house cleaner leaves.

I agree to call The Housekeeping Connection within 24 hours if I have any concerns with the service.

If you (the client) do not do a walk through with the cleaner(s) and/or are not satisfied with the cleaning, and if the complaint is made more than 24 hours after the service, The Housekeeping Connection referred cleaner is NOT accountable for the cleaning outcome.

I have read the following statement:

“The Housekeeping Connection is not the employer of the domestic worker referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation.”

Property Management Disclaimer: The Housekeeping Connection does not refer domestic workers to do vacation rentals. If a renter is not satisfied with the cleaning and the complaint is made more than 24 hours after the service, neither The Housekeeping Connection, nor the domestic worker, is accountable for the cleaning outcome.

Chargeback Disclaimer: A credit card authorization hold will be placed in advance the day prior to your service. The Housekeeping Connection takes credit card fraud very seriously. Make sure that you are using the correct card for any transaction and that the card belongs to you. If the credit card does not belong to you, make sure that we have the card owner’s verbal or written approval. If your home is cleaned by a referred domestic worker from The Housekeeping Connection and you or the card owner reports to the bank that the charges were fraudulent, you will be responsible for the entire cost, commissions, and interest, which will be handled by collections.

Failure to Pay: In case of any failure to make payment, you will be notified. If the account goes to collections, you will be responsible for the entire cost,
commissions, and interest, which will be handled by collections.

Add-on Services: We are happy to provide you with additional services (e.g., cleaning the inside of the refrigerator/cupboards, deep cleaning of baseboards, etc.). Additional tasks should be requested in advance, as these tasks require additional time. Additional fees will be incurred when additional services are requested.

Construction Clean up: If there is any work being done during a cleaning service, the registered house cleaner(s) are not accountable for the cleaning outcome.

Property access: The client is completely responsible if client chooses to give referred domestic workers key access to their property or hide a key. We strongly recommend that the client use a hidden lock box. Lock box code can be provided for the domestic worker. The Housekeeping Connection does not take possession of keys or lockbox key codes at any time.

Community Access: If you live in a gated community, provide access information or meet the referred domestic worker at the gate. If there is more than one entrance, please let us know in the work notes in your account.

Laundry Disclosure: The client is completely responsible if client chooses to give the domestic worker laundry. The Housekeeping Connection referred house cleaners are house-cleaning experts only, not laundry experts.

Rates: After the service is rendered, you we be charged for your cleaning based on your agreed upon service amount and any added services.
Labor Hour: A labor hour is defined as one hour of labor performed by one cleaning professional. Example: 4 LABOR HOURS. If the fee is $49 per labor hour, and a team of 2 completes the job in two hours, that would be $196 total. The same is if a single cleaner completes the job in 4 hours, the fee is still $196. In both examples, 4 labor hours were used. Having 2 cleaners or 1 cleaner DOES NOT affect the price for the cleaning service, only the time occupying your home.

There is a 3 labor hour minimum for any job, except a 2 hour minimum for weekly/biweekly service. Billable time may include loading and unloading supplies &
equipment from a vehicle. If you have any questions regarding labor hours or billing procedures please call the office prior to your scheduled cleaning.

Reservation Hold: You have 48 hours prior to your appointment to cancel or change your appointment to avoid any charges. The time of your appointment is an approximated time. The cleaners will need a 1-2 hour window for most appointments. Cleaners will wait up to a maximum of 15 minutes to be let into any property.

Cancellation of Appointments/Lock-out: You may reschedule, add, skip or cancel any of your cleanings. We understand that an unforeseen event may occur which will create a need to cancel your scheduled cleaning appointment. If, for any reason, you need to change your scheduled appointment, please provide us with a 48-hour notice. Once we take a reservation, we hold that time slot open for you and your referred cleaner and turn away other potential clients in order to ensure your appointment. In the event of a cancellation with less than 48-hour notice, a cancellation fee of $50 will be charged.

In addition, you agree to pay the entire cost of the cleaning for any visit cancelled by you on the day of the cleaning. This applies to visits cancelled when your cleaner is unable to gain access to your home due to being locked out, or if, for any reason, the cleaner feels that their personal safety is endangered enough to cause them to leave the premises due to actions by you or any guests or pets on the premises.

For our safety and the safety of all our clients, please notify us by telephone at least 48 hours prior to scheduled service of any infectious diseases that occur in your household. We reserve the right to cancel and re-schedule in such circumstances.

Service Rights: The Housekeeping Connection reserves the right to refuse service, fees may still apply.

Pests: Let us know if your home has not been properly treated for rodents, insects, or other vermin.

Bio-hazards & Waste: Let us know in advance if your home has been soiled by pet or human waste, if your home does not have adequate electricity or water needed for work or if you have an extreme mold condition, or any bio-hazard. The Housekeeping Connection does not clean up bio-hazards, human or pet waste or other remediation type clean up services. The Housekeeping Connection and the referred cleaners reserve the right to refuse service upon arrival if bio-hazards and/or waste is present.

Expectations: If you are ordering partial/priority house cleaning (hourly service) we ask that you be reasonable with your expectations, let the referred cleaner see your priority list, and ask them if all the items that you have listed can be accomplished within the amount of time you are expecting them to finish.

Be kind when evaluating the house cleaning work, because house cleaning is strenuous work and The Housekeeping Connection’s cleaner referrals are trying their best to meet your expectations. To validate any complaints, leave a written list for the home cleaner, do an inspection with the home cleaner, and report complaints within 24 hours. If  you are not happy with the cleaning outcome, we can schedule another cleaner for future appointments but due to the nature of an hourly (vs flat rate) service, the cleaner will not be able to return and fix any issues.

Quality Control and Contact Information: We believe that mutual respect and clear communication are the keys to maintaining a great relationship with you. Therefore, please call or text us at 253-319-5522 or email us at hello@housekeepingconnection.com. Our office hours are Monday through Friday from
8:00 a.m. through 4:00 p.m. Voicemail will be active whenever we are not available to immediately answer your call. If we are unable to answer, please leave us a message and expect a return call by the following business day.

Permanent Placement: You can hire an independent cleaner for permanent domestic referral placement and work directly with the cleaner, without going through our Agency. If you wish to do so, we can send additional information. There is a $1500 fee for the services of securing a domestic helper/employee. Soliciting a cleaner for private placement will result in a placement fee being charged.

Discounts: With all bookings only one discount can be applied per booking. Terms may change without notice.

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We are here for all of your house cleaning needs!